Last updated: 27 August 2018


WeChat Pay Europe B.V. (“we”, “our”, “us”) is committed to protecting and respecting your privacy. We are a company established in the Netherlands with registered address at 26.04 on the 26th Floor of Amstelplein 54, 1096 BC Amsterdam, and for the purpose of the General Data Protection Regulation (the “GDPR”), we are the data controller.

Note:This policy only applies to users who have WeChat Pay functionality who ordinarily reside in the European Union. In order to have this functionality, you must have a bank account in China and have entered into the WeChat Payment User Service Agreement. In order to use this functionality in the European Union, you must have entered into the supplementary European WeChat Payment Addendum. If you do not ordinarily reside in the European Union, please refer to our standard privacy policy here.

This policy sets out the basis on which we will process any personal data or usage information we collect from you, or that you provide to us, in connection with your use WeChat Pay, the fund transfer service administered by us and provided by Tenpay for the recipient and payer via the WeChat application and the WeChat public platform (“WeChat Pay” or the “Service”). Please read this policy carefully so that you understand your rights in relation to your personal data, and how we will collect, use and process your personal data. If you do not agree with this Privacy Policy in general or any part of it, you should not use the Service.

What types of information do we collect and how do we use it?

In order to administer the Service, we are required to comply with certain legal obligations. This means that we will use the information you provide in order to protect you from fraud, and we will monitor certain transactions as required by law and as set out in ourUser Agreement at clause 2.1.4 .

We will use your information in order to provide you with the Service, in accordance with our contract with you. In particular, we need to use your information to ensure that we are able to provide the Services under the contract.

As it is in our legitimate interests to be responsive to you and to ensure the proper functioning of our products and organisation, we will use your information to:

Technical usage information. When you use the Service, we automatically collect the information sent to us by your computer, mobile phone, or other access device. This information includes:

As it is in our legitimate interests to process your data to provide effective services and useful content to you we collect this information in order to:

We receive information from other sources, such as Tenpay (as described above) which is held outside the EU.

How do we share your personal data?

We do not sell, rent or lease your personal information to others except as described in this Privacy Policy. We share your information with selected recipients. These categories of recipients include:

We will share your information with law enforcement agencies, public authorities, financial regulators, state banks and financial authorities, or other organisations if legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:

We will also disclose your information to third parties:

Where do we store your personal data?

The information that we collect from you will be transferred to, and stored at/processed in China under the Commission’s model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses), pursuant to Decision 2004/915/EC. Your personal data is also processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff are engaged in, among other things, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy.

The security of your personal data

Unfortunately, the transmission of information via the internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted through the Service or over email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification.

We will, from time to time, host links to and from the websites of our affiliates or third parties. If you follow a link to any of these websites, these websites will have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to those websites.

How long do we store your personal data?

We will retain your customer information and transaction history for six years following the date of deletion of your payment account.

After you have terminated your use of our Service, we will store your information in an aggregated and anonymised format.

Your rights

Users in the European Economic Area have rights in relation to the personal data. Some of these only apply in certain circumstances. We have described these situations below, as well as how you can exercise your rights. To exercise any of your rights, please email

You have the following rights in relation to your personal data:


Any changes we will make to this policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this policy.


Questions, comments and requests regarding this policy are welcomed and should be addressed to

Agree to the Privacy Policy